How it works
From first visit to fitted bathroom.
A considered bathroom is a considered process. Here is exactly what happens at each stage — what we do, and what's asked of you — so there are no surprises from the first visit to the final aftercare.
- 01
Get in touch or drop in
What Aura does
We take your enquiry by phone, email or the contact form, and — for a proper design session — book you an appointment so a consultant is free to give you their full attention.
What helps from you
Tell us roughly what you’re planning, when you’d like to visit, and whether it’s one room or a whole project.
- 02
Visit the emporium
What Aura does
We walk you through full room sets staged in real light — stone basins, brushed-brass brassware, walk-in showers and vanities — so you can see and touch the finishes together rather than guessing from a catalogue.
What helps from you
Bring dimensions or photos of your room if you have them, and any inspiration you’ve saved. Come with a rough budget in mind, even a wide one.
- 03
The design consultation
What Aura does
Brij or Karan sit with you, learn how the room needs to work and what you can spend, and plan a layout — pulling the right pieces from eighteen premium ranges. As reviewers say, the aim is to make the decision easier, not harder.
What helps from you
Talk us through how you use the space and who uses it. The more we understand, the better the advice.
- 04
Your quote & selections
What Aura does
We put together your selections and a clear price, honouring our competitive-pricing promise on the ranges we stock. Nothing is ordered until you’re happy with both the look and the number.
What helps from you
Review the selections, ask anything, and confirm when you’re ready. Found the same spec cheaper elsewhere? Tell us.
- 05
Supply & delivery
What Aura does
We place your order and keep you posted on timing. Reviewers describe an efficient turnaround — one client’s products “promptly arrived within a week or 2,” to “great quality.”
What helps from you
Let us know the best delivery arrangements, and whether your fitter needs anything ahead of time.
- 06
Approved installation
What Aura does
Choose our approved installation — plumbing, electrics and tiling — so the bathroom you designed is the bathroom that gets built, coordinated under one point of contact.
What helps from you
Prefer your own fitter or a trade contractor? No problem — we’ll supply directly to them instead.
- 07
Aftercare that continues
What Aura does
Once your bathroom is in, we’re still here: aftersales support, a spare-parts supply for the brands we carry, and maintenance — upkeep, repairs and servicing — for years to come.
What helps from you
Keep our number. A worn cartridge, a reseal or a replacement part is a phone call, not a hunt.
Ready to start at stage one?
Book a showroom visit and we'll take it from there — unhurried, and entirely around what you need.