Good to know
The questions people ask before they visit.
Honest answers to what customers most want to know before planning a bathroom with us. Anything not covered here? Just ask in the showroom.
Q.Do I need an appointment to visit the showroom?
In-showroom design consultations are booked by appointment, so you get someone's full attention and the time to work through your project properly. Call 01753 902 635 or email info@aurabathrooms.co.uk to arrange a time. For a quick look, our showroom hours are Monday to Friday 9am–5pm and Saturday 10am–5pm.
Q.Which brands do you stock?
We carry a genuinely high-end range: Villeroy & Boch, Hansgrohe, Geberit, Bette, Roper Rhodes, Roman, Matki, Dansani, Keuco, Majestic, TECE, Ideal Standard, Porcelanosa, HIB, Vogue UK, Emporio Bagno, Catalano and Zehnder Group. As one reviewer put it, Brij 'carries all the high end brands' — so what you see specified is what you get.
Q.Do you design the bathroom, or just sell the products?
Both. We offer bespoke bathroom planning and design consultation in the showroom, then supply the products and arrange installation. It means one joined-up relationship from first idea to finished room rather than juggling separate suppliers and fitters.
Q.Do you install, or do I arrange my own fitter?
We offer Approved Installer Services covering plumbing, electrics and tiling, so the bathroom you designed with us can be fitted by installers we trust. If you'd prefer to supply-only and use your own trades, that's absolutely fine too — many of our trade customers do exactly that.
Q.How quickly do products arrive?
Lead times depend on the ranges chosen, but reviewers describe an efficient supply chain — one noted that 'everything promptly arrived within a week or 2', another that products were 'delivered on time and in budget'. We'll give you a realistic timeline as part of your quote.
Q.Do you work with architects, designers and contractors?
Yes. Alongside homeowners we have dedicated services for architects and interior designers, and trade supply for contractors and mechanical & electrical engineers. One trade client recommends us 'whether you are a client or a trader' — the showroom is a working resource for the industry, not just retail.
Q.What happens after my bathroom is installed?
Our relationship doesn't end at handover. We provide Aftersales & Spare Parts — ongoing product support and replacement parts — as well as Bathroom Maintenance Services covering upkeep, repairs and servicing, so your bathroom keeps performing and looking its best for years.
Q.Is Aura Bathrooms expensive?
We stock premium brands, but every project starts with your budget. Our Price Promise is a commitment to competitive pricing, and reviewers consistently mention being recommended 'a bathroom within our budget' and receiving luxury products 'in budget'. You're advised on what's best for you, not sold the dearest option.
Q.Where exactly are you, and can I buy online?
Our showroom is at 3-4 Fulmer Corner, Oxford Road, Tatling End, Gerrards Cross, SL9 7AX. We also run an online catalogue covering showers, taps, toilets, basins, baths, radiators, tiles and accessories — but for a considered purchase, most customers find a showroom visit invaluable.
Still got a question?
Call us, WhatsApp, or send the details — and book a showroom visit whenever you're ready.